Terms of Service
Last updated: May 2026
1. Service Overview
ComforterWash Orlando provides pickup and delivery laundry services in the greater Orlando area, including Comforter Wash, Wash & Fold, and Wash Only. By booking a service, you agree to these terms in full.
2. Pricing & Billing
Wash & Fold orders are priced per pound based on the weight we receive at pickup. A pre-authorization hold is placed on your card at the time of booking to cover the estimated total. Your card is only charged the actual amount once your order has been weighed and processed.
Comforter Wash orders are priced by size (Twin, Full, Queen, King) as shown at the time of booking. The price shown is the final price — no weight adjustment applies.
3. Wet or Damp Items
We charge based on the weight of items as received at pickup. If your laundry arrives noticeably wet or damp — for example, towels or clothes that have not fully dried — our team will flag this on your order and may adjust the billed weight to reflect a reasonable dry estimate. We will always notify you before any adjustment is applied.
To avoid discrepancies, please ensure items are dry before pickup.
4. Items We Cannot Accept
For the safety of our team and other customers' orders, we cannot process items that are contaminated with or contain:
- Bodily fluids (blood, urine, feces, vomit)
- Excessive pet hair or dander
- Mold, mildew, or strong mildew odor
- Bed bugs or other parasites
- Poison ivy, oak, or sumac residue
- Hazardous chemicals, paint, or solvents
- Sharp objects (needles, broken glass, etc.)
If contaminated items are discovered after pickup, we will contact you and return them unprocessed. A pickup fee may apply.
5. Please Check Your Pockets
Please remove all items from pockets before placing clothes in your laundry bag. We are not responsible for damage caused by items left in pockets — including pens, gum, lip balm, coins, lighters, or any other objects — to your garments or others in the same order. We will make our best effort to check pockets before washing, but this cannot be guaranteed.
6. Dry Clean & Special Care Items
Items with care labels indicating dry-clean only, hand-wash only, or lay flat to dry should not be included in Wash & Fold orders. We wash all items in commercial washing machines with warm water and machine dry. We are not responsible for damage to items that require special handling not disclosed at the time of booking.
7. Stains
We treat visible stains as part of our standard Wash & Fold service, but we do not guarantee stain removal. Some stains — particularly those that have been set by heat or time — may not come out fully. We are not liable for stains that remain after washing. If you have items with known stains, please note them at booking so we can give them extra attention.
8. Pickup & Delivery
We will do our best to arrive within your selected time window (9:00 AM – 1:00 PM or 3:00 PM – 7:00 PM). Delays due to traffic, weather, or high order volume may occur. We will notify you by text if we are running significantly outside your window.
If no one is available at pickup, please leave your items in an agreed location (front door, lobby, etc.) and note this in your booking. We are not responsible for items left unattended in unsecured locations.
9. Care & Liability
We take great care with every order. However, we are not responsible for damage to items that are not colorfast, pre-damaged, or require special handling not noted at booking.
Our liability for any damaged item is limited to 3× the cleaning charge for that item, up to a maximum of $75 per item. We are not liable for consequential or incidental damages.
10. Lost Items
If you believe an item is missing from your returned order, you must notify us within 5 business days of delivery. Claims submitted after that window cannot be accepted. All valid claims must be submitted within 30 days of your delivery date. Our liability for any lost item is limited to 3× the cleaning charge for that item, up to a maximum of $75 per item.
To report a missing item, email us at clean@washfoldorlando.com with your order number and a description of the item.
11. Cancellations
You may cancel or reschedule your order at no charge up to 2 hours before your scheduled pickup window. Cancellations made after that point may be subject to a $10 cancellation fee to cover driver dispatch costs. Contact us at clean@washfoldorlando.com to cancel or reschedule.
12. Recurring Subscriptions
Weekly and biweekly subscription plans continue automatically until cancelled. You may pause or cancel at any time through your account dashboard or by contacting us directly. Cancellations take effect at the end of the current billing cycle.
13. SMS Notifications
By providing your mobile number at booking, you consent to receive transactional SMS messages from ComforterWash Orlando related to your order — including pickup confirmation, driver on the way, and delivery confirmation. Message frequency varies by order. Standard message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. We do not share your phone number with third parties for marketing purposes.
14. Contact
Questions about these terms? Reach us at clean@washfoldorlando.com.